Widerrufsrecht

Returns

We have a 14-day return policy. You have 14 days after receiving your order to request a return. The conditions that apply depend on whether your order was delivered inside or outside the European Union, as explained below.

To request a return, contact us at info@sunrilife.com or log in to your account to submit a return request.

After receiving your return request, we will provide instructions on how and where to send your package. Items returned without first submitting a return request may not be accepted.

Returns are handled on behalf of Sunri Life by our logistics partner in the Netherlands:

Kolibri Logistiek BV
Industrieterrein Distripark Doelwijk
Transportweg 7–15
2742 RH Waddinxveen
The Netherlands

For any questions about a return, contact us at info@sunrilife.com.

European Union – Right of Withdrawal

If your order is delivered within the European Union, you have the right to withdraw from your purchase without giving a reason. You must notify us within 14 days of receiving your order. If multiple items from the same order are delivered separately, this period begins after you receive the final item. The 14-day period includes weekends and public holidays.

To exercise your right of withdrawal, contact us at info@sunrilife.com or log in to your account to submit a return request. After notifying us, you must return the item within a further 14 days. We will provide instructions on how and where to send your return.

You may inspect an item as you would in a physical shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the item.

Return shipping costs are your responsibility, unless the item is defective, damaged or incorrect.

Returns Outside the European Union

For orders delivered outside the European Union, you may request a return within 14 days of receiving your order.

Returned items must be unworn or unused, with tags and in their original packaging. A receipt or other proof of purchase is required.

Return shipping costs are your responsibility. Original shipping costs are non-refundable unless the item is defective, damaged or incorrect.

Damaged, Defective or Incorrect Items

Please inspect your order upon receipt and contact us immediately at info@sunrilife.com if an item is defective or damaged, or if you receive an incorrect item. We will evaluate the issue and provide an appropriate solution.

If your order arrives damaged, please provide photographs showing:

• The package as it arrived
• Any damage to the package
• The damaged item or items

This information is required to process a claim with the carrier.

Nothing in this policy limits your statutory rights. Customers in the European Union have a minimum two-year legal guarantee for goods that are defective or do not conform to the order.

Exceptions and Non-returnable Items

To the extent permitted by applicable law, returns cannot be accepted for:

• Perishable goods, such as food, flowers or plants
• Custom products, such as special orders or clearly personalised items
• Sealed goods that are not suitable for return for health or hygiene reasons, including personal-care or beauty products, once the seal has been broken
• Hazardous materials
• Flammable liquids or gases
• Gift cards

Please contact us at info@sunrilife.com if you have questions or concerns about a specific item.

These exclusions do not affect your rights concerning defective, damaged or incorrect items or any other rights provided by applicable law.

Exchanges

We do not process direct exchanges. The fastest way to receive the item you want is to return your current item and place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return.

For EU withdrawals, we will issue your refund without undue delay and no later than 14 days after you notify us of your withdrawal. We may withhold the refund until we have received the returned item or you have provided evidence that it was sent back, whichever occurs first.

For EU withdrawals, we will refund the purchase price and the cost of our least expensive standard delivery option. If you selected a more expensive delivery method, the additional delivery costs will not be refunded.

For returns outside the European Union and other approved refunds, the refund will be issued within 10 business days after we have received and inspected the return.

Refunds will be issued to your original payment method unless otherwise agreed. Your bank or payment provider may require additional time before the refund appears in your account.

If more than 15 business days have passed since we confirmed that your refund was issued, contact us at info@sunrilife.com.