FAQ
We ship within Europe and to destinations worldwide. Available delivery options and shipping costs depend on your destination and the contents of your order. Enter your address at checkout to see the available options and final shipping cost.
Orders delivered outside the European Union may be subject to local import duties, taxes or handling charges.
Orders placed before 4:00 PM Netherlands time on a working day are normally processed that same day. Orders placed later, during weekends or on Dutch public holidays are normally processed on the next working day.
After dispatch, delivery usually takes approximately 1–6 days within Europe and 6 days or more outside Europe. These are estimated transit times and do not include order processing.
You’ll receive a shipping confirmation with a tracking link after your parcel has been handed to UPS, DPD, DHL or GLS. Tracking may take a little time to become active.
If the tracking stops updating, your parcel is returned to sender or your order does not arrive within the estimated delivery period, contact info@sunrilife.com with your order number.
Contact us as soon as possible at info@sunrilife.com. We’ll try to help, but changes and cancellations cannot be guaranteed once your order is being processed.
Please also check your delivery address carefully before ordering. Address changes may no longer be possible after processing has started.
Available payment methods are shown at checkout. Depending on your country and device, these may include American Express, Apple Pay, Bancontact, Google Pay, Mastercard, UnionPay and Visa.
Contact us immediately atinfo@sunrilife.com. Include your order number and clear photographs of the parcel, packaging and affected product. This helps us assess the problem and arrange an appropriate solution.
Yes. You can request a return within 14 days of receiving your order. Contact info@sunrilife.com or submit a return request through your account before sending anything back. We’ll provide the correct return instructions.
Do not send a return directly to our logistics partner without contacting us first.
Return shipping costs are normally your responsibility. If the product is defective, damaged or incorrect, contact us before returning it so we can arrange an appropriate solution.
We do not process direct exchanges. If you want another product, return the original item and place a new order.
We’ll notify you after your return has been received and inspected. Approved refunds are issued to your original payment method.
For EU withdrawals, refunds are issued within the legally required period. Other approved refunds are normally issued within 10 business days after inspection. Your bank or payment provider may need additional processing time.