Shipping policy

This Shipping Policy applies to purchases made by consumers through the Sunri Life webshop. Different shipping terms may apply to B2B orders.

Fulfilment and Returns Partner

Orders are fulfilled and dispatched on behalf of Sunri Life by our fulfilment partner in the Netherlands. Our fulfilment partner also handles returns on our behalf.

Please do not send or deliver a return directly to our fulfilment partner before submitting a return request and receiving instructions from Sunri Life. Items returned without prior notification may not be accepted.

Order Processing

Orders received before 4:00 PM CET/CEST on a working day are normally processed on the same working day. Orders received after 4:00 PM, during a weekend or on a public holiday are normally processed on the next working day.

Order processing time is separate from the estimated carrier transit times shown below. Processing may take longer during particularly busy periods or exceptional circumstances.

Shipping Destinations

We currently ship to selected destinations in Europe and worldwide. Available destinations and delivery options are shown at checkout based on your delivery address.

We may be unable to deliver to certain remote areas, islands, restricted territories or addresses that cannot be served by our carriers.

Shipping Costs

Shipping costs are calculated based on the delivery destination and the contents of the order.

The applicable shipping cost will be clearly displayed at checkout before you place your order. The shipping amount charged by Sunri Life will not be increased after your order has been placed. Import duties, taxes and charges that may apply to deliveries outside the European Union are explained below.

Delivery Methods and Carriers

Consumer orders are shipped as parcels using one of our selected carriers:

• UPS
• DPD
• DHL
• GLS

The carrier is selected based on the delivery destination, parcel characteristics and available delivery services. A specific carrier cannot always be requested or guaranteed.

Estimated Delivery Times

After an order has been processed and handed over to the carrier, the following estimated transit times apply:

• Europe: approximately 1–6 days, depending on the destination; some regions may take longer
• Outside Europe: approximately 6 days or more

These estimates begin when the parcel is handed over to the carrier and do not include order processing time.

Delivery times are estimates and are not guaranteed. Remote destinations, islands, customs procedures, public holidays, severe weather, peak periods and other circumstances outside our reasonable control may result in longer delivery times.

Unless a different delivery period has been agreed, orders delivered to consumers within the European Union will be delivered without undue delay and no later than 30 days after conclusion of the contract.

Tracking Your Order

Once your order has been handed over to the selected carrier, you will receive a shipping notification with a tracking link.

Tracking information may take some time to become active after the parcel has been collected. Delivery updates and any available delivery preferences are managed through the carrier’s tracking service.

Delivery Address

Please check that your name, delivery address, postcode and contact information are complete and correct before placing your order.

If you notice an error after placing your order, please contact us as soon as possible. We will try to help, but we cannot guarantee that an address can be changed after an order has entered processing or has been handed over to the carrier.

Failed Delivery Attempts

If a delivery attempt is unsuccessful, please follow the instructions provided by the carrier through its tracking service, email or delivery notification.

Depending on the carrier and destination, the parcel may be offered for redelivery, taken to a collection point or returned to our fulfilment partner. If you are unable to arrange delivery through the carrier, please contact us at info@sunrilife.com.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please first check the latest information available through the tracking link.

If the tracking information has not been updated or the parcel appears to be missing, contact us at info@sunrilife.com with your order number. We will investigate the shipment with the carrier and help arrange an appropriate solution.

For orders delivered within the European Union, your statutory rights concerning late or non-delivery remain fully applicable. If we fail to deliver within the agreed delivery period, you may ask us to complete delivery within an additional reasonable period. If we still fail to deliver within that period, you may be entitled to cancel the order and receive a refund.

You may be entitled to cancel without providing an additional delivery period where Sunri Life refuses to deliver or where delivery by an agreed date was essential.

Responsibility During Delivery

Sunri Life remains responsible for loss of or damage to your order until you, or a third party designated by you other than the carrier, physically receives it.

If you independently appoint a carrier that was not offered by Sunri Life, responsibility passes to you when the order is handed over to that carrier.

Damaged, Defective, Incomplete or Incorrect Orders

Please inspect your order when it arrives. If the parcel or its contents are damaged, defective, incomplete or incorrect, please contact us as soon as reasonably possible at info@sunrilife.com.

We may ask for your order number and photographs showing the parcel as it arrived, the inside of the parcel and its packaging, and the affected product. This information may help us assess the issue and, where appropriate, submit a claim to the carrier. Any carrier claim is handled separately and does not limit your rights against Sunri Life.

For available remedies and further instructions, please read our Refund Policy. Nothing in this Shipping Policy limits your statutory rights.

Customs, Import Duties and Taxes

Orders delivered outside the European Union, including European countries that are not EU Member States, may be subject to customs clearance, import duties, taxes or carrier handling charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping cost paid to Sunri Life and are the responsibility of the recipient. Sunri Life does not control these charges and cannot determine their amount in advance.

Customs procedures may also affect the estimated delivery time. Please contact the relevant customs authority if you require information about the rules that apply to your destination.

Returns and Refunds

Consumers whose orders are delivered within the European Union have a statutory 14-day right of withdrawal for eligible online purchases. After notifying us of your withdrawal within this period, you must return the goods within a further 14 days.

Unless otherwise stated, you are responsible for the direct cost of returning products under the right of withdrawal. This does not apply where an item is defective, damaged or incorrect.

Full details about returns, the withdrawal procedure, return costs, exclusions and refunds are set out in our Refund Policy.

To request a return, contact us at info@sunrilife.com or use our contact form. Please include your order number. We will provide the appropriate return method and instructions.

Do not send a return to our fulfilment partner or hand it directly to a carrier until you have received instructions from Sunri Life.

Contact

For questions about shipping or delivery, contact us at info@sunrilife.com or use our contact form.

Additional contractual information is available in our Terms of Service.